⛧ How to care for my jewelry?
- Keep your jewelry far from constant sun exposure, storing your piece in a jewelry box is the safest way to keep their original format and color; leaving it in the open can cause air tatnishing
- Do not sand it, it will remove its polished finish.
- Avoid exposure to perfume, body lotion, warm water, makeup, hairspray / hair oil / hair mask, chemicals and cleaners.
- If you find yourself in need of cleaning your piece, first try using a polishing cloth or a micro-fiber piece of fabric, you can carefully rub your piece with the cloth for a bit until you see its original color again. In case this is not enough, you can use mild soap and cold water, wash it all and dry ir right away, do not let it dry by itself or use warm guns to dry it.
⛧ Do I have a tracking number?
Yes! Once the item is dispatched, we will provide you the tracking number so you can keep your eyes on it. Once the item arrives in your country, you *generally* can track using the local post. Example: USPS, Deutsche Post, et cetera.
PS: Australian Post does not offer tracking once the item is delivered in the country.
Or you can use the website: www.parcelsapp.com
⛧ How long does it take for my order to be delivered?
Depends on the courier. Unfortunately, I can not give you any guarantee regarding time of delivery. The average delivery changes regarding the destination country.
In Europe, for instance, it takes 5-8 working days in most cases.
⛧ What happened to my order? Is it lost?
Once the parcel is left at the post office, we do not have any more responsibility over it. You have the tracking number to keep your eye on, if your item gets lost, please contact the service provider.
PS: Make sure you use the tracking code in your local post service, it's 98% likely the code is traceable in your country too.
⛧ Can I get a refund / exchange?
At the moment, unfortunately, we do not accept refunds / exchanges. We provide you pictures of the piece for you to see the condition of the item. In case your item got broken on the way, please contact the service provider responsible for the delivery.
⛧ Do you take commissions?
Yes. Please send me a message here or on Instagram so we can discuss further details.